Return & Refund Policy

Return & Refund Policy for My Store

How Returns Work

If a product purchased from My Store does not meet your expectations, you can request a return if it adheres to our specific guidelines. Return requests must be submitted within 30 days of the delivery date to be eligible.

Return Eligibility Requirements

To qualify for a return at My Store, your item must meet all of the following conditions:

The product remains unused and in its original condition.
All original packaging, parts, accessories, and accompanying materials are included.
The item has not been damaged due to improper use, installation, or handling.

Returns failing to meet these criteria may be declined.

Items Not Eligible for Return

Customized or personalized products
Digital products or downloadable content
Gift cards
Final-sale or clearance items
Products that have been used, installed, modified, or damaged

Refund Process

Once your returned item arrives at My Store, we will inspect it to confirm it meets the return requirements. Approved returns will be refunded to the original payment method used at checkout.

The refund may take between 5 to 10 business days to appear, depending on your payment provider or financial institution.

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, incomplete, or differs from what you ordered, please retain both the product and its original packaging while we review the issue.

Return Shipping Costs

Unless the return arises from a confirmed product defect or an error by My Store during fulfillment, customers are responsible for return shipping expenses.